At Deluxino, we understand the importance of having reliable support channels to address any concerns or questions you may have about our services.
We strive to provide timely and effective assistance through various channels. Our primary contact method is via phone, with multiple numbers available for UK-based players and international customers:
Please note that live chat support is not currently available, but you're welcome to send an email or give us a call. Our team will be happy to assist you with any queries.
In addition to direct contact, our comprehensive help centre is accessible through the website and contains detailed information on various topics including account verification, responsible gambling practices, and technical troubleshooting guides.
We recommend exploring the FAQ section for answers to frequently asked questions about our services. If you're unable to find what you need there, please don't hesitate to reach out.
For any queries related to account verification, deposit issues, or other sensitive topics, we encourage players to get in touch with us directly for discreet and prompt assistance.
We prioritize our customers' well-being and offer help for those who may need guidance on responsible gaming practices. Our support team is ready to assist you in managing your gaming experience safely, providing advice on deposit limits, reality checks, and time-outs as needed.
If you'd like to set up a self-exclusion or discuss temporary cool-off options, please get in touch for immediate assistance.
Should you encounter any technical difficulties while accessing the site or using its features, don't worry. Our support team is available by phone to assist with troubleshooting. In most cases, they can resolve your issue efficiently through step-by-step guidance.
In case of an urgent concern that requires immediate attention beyond standard business hours, our automated ticket system will guide you through submitting a priority request for handling during the next working day.
If you have a complaint about any aspect of your experience with us, please use our formal complaints procedure outlined below:
For more severe or persistent concerns that require escalation, please reach out directly for personalized assistance.
In exceptional circumstances where additional support is required beyond initial contact, our staff are trained to escalate your concern up through various channels for prompt resolution. In most cases, this involves collaboration with other team members and relevant departments within the organization.
To initiate an escalated issue:
Please be assured that your concerns remain a top priority, and we're committed to resolving any issue efficiently while maintaining an open line of communication throughout the process.
As Deluxino is primarily aimed at UK-based customers with English being their main supported language, support services will only be available in this language. If you require assistance in another language, please get in touch for further guidance and potential translation options within the communication channels provided.
We are constantly working to improve accessibility through clear communications and helpful interfaces. We appreciate your feedback on ways we can better meet your needs.
You can easily access contact information or submit a request using either desktop or mobile devices, as both platforms support direct connections through the available contact channels.
In the event of any technical issue related to communication accessibility, please don't hesitate to reach out for assistance tailored specifically to your experience with us.
To ensure efficient use of support resources and meet varying customer preferences, we encourage players to explore self-service tools before reaching out. This helps resolve common queries directly at the earliest opportunity:
Please note that although we don't have live chat support currently available, other contact options are available for reaching us.
Deluxino's team will work diligently to address your query through direct contact channels. After submitting a request via email or phone call, our automated queue system helps prioritize responses based on urgency and the nature of the issue. You'll be assigned a dedicated specialist who will personally handle your case until resolution is achieved.
If you have concerns that require more urgent assistance beyond standard business hours:
For non-urgent concerns or questions that don't require immediate attention:
We appreciate your understanding of our current contact channels, especially as we continue working towards a smoother user experience for all players.
